"The rooftop at NH Urban Royal Hotel is a hidden gem in Cartagena!"
Leo E from United States
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"The location was perfect, the rooftop swimming pool was picturesque."
Carlos from United States
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"The restaurant on the first floor was extremely tasty."
Giovani T from United States
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"Breakfast is super good with a lot of variety, which changes everyday."
Shabbir A from United States
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"NH location is in the heart of the walled city."
James S from United States
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4-star hotel on Cartagena's Plaza de los Coches, adjacent to the Clock Tower
Location
Nh Royal Urban Cartagena is the only hotel located on Plaza de los Coches, adjacent to Torre del Reloj. The hotel sits within Cartagena's historic walled city, steps from San Pedro Claver Square and the Gold Museum. A 10-minute walk puts guests at Santo Domingo Square and other cultural landmarks.
Dining
The hotel's restaurant serves traditional Colombian cuisine along with à la carte options. A comprehensive breakfast buffet offers fresh and healthy selections that change daily. Guests also receive personal service from staff like Maria and Michelle, who assist with meal recommendations.
Leisure
The rooftop swimming pool provides panoramic views of Cartagena's historic skyline and the Caribbean coast. Sun loungers and pool towels are available for guest use on the terrace. The pool area is open daily and offers a quiet escape from the plaza's evening activity.
Business & Events
A business center and boardroom are available for meetings and corporate events. The hotel also provides an expert team to assist with event planning for guests. Free Wi-Fi is offered throughout the property to support work needs.
Services
The hotel allows up to one pet per room, with additional fees and required pet health certificates. A shuttle service to Rafael Núñez International Airport is available for guest convenience. The 24-hour front desk offers tour desk assistance and luggage storage.
Highlights
Location: Only hotel on Plaza de los Coches, inside Cartagena's walled city
Dining: Traditional Colombian cuisine restaurant with comprehensive breakfast buffet
Pool: Rooftop swimming pool with panoramic city views
Business: Meeting facilities, business center, and boardroom
Pets: Pet-friendly with up to one pet per room
Services: Airport shuttle, tour desk, 24-hour front desk
“This property commands a prime position within the historic walled city, placing its rooftop terrace and pool at the heart of the action, offering truly captivating city views. The attentiveness of the staff, noted for their professionalism and genuine warmth, elevates the stay, complemented by a breakfast selection that impresses with its variety and quality. It's the kind of place that makes you feel looked after, a thoughtful urban retreat.”
Grace WhitmanContent & Editorial Director at Familyhotels
Choose from a variety of room types
Choose from a wide variety of rooms designed for families, including double rooms, family suites, and rooms with breakfast included
Deluxe Room Balcony Extra Bed
2 persons
16 sq. feet
1 King-size bed
Air conditioning
Shower
room details
Superior Double Room View
2 persons
16 sq. feet
1 Double bed
Air conditioning
Shower
room details
Standard Double Room
2 persons
15 sq. feet
1 Double bed
Air conditioning
Shower
room details
Show all rooms
Availability and pricing for your selected dates
Book your family’s getaway in a snap with up-to-date availability and pricing!
October 2026 - October 2027
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Check-in/ Check-out
Facilities
Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones
Facilities: Very good
7.7/10Review score
General
No smoking on site
Free Wi-Fi
Safe deposit box
24-hour reception
Pets allowed
24-hour security
Luggage storage
Lift
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Wind surfing
Diving
Snorkelling
Guest Parking
No parking available.
Services
Room service
Housekeeping
Laundry
Tours/Ticket assistance
Dining
In-room breakfast
Restaurant
Bar/ Lounge area
Business
Meeting/ Banquet facilities
Children
Cots
Spa & Leisure
Rooftop pool
Sun loungers
Sun terrace
Public Bath
Room features
Free Wi-Fi in rooms
Air conditioning
Mini-bar
Terrace
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
Show more
Dining Onsite
At NH Royal Urban Cartagena, dining is a delightful fusion of local and international flavors. Experience the vibrant culinary scene with traditional Colombian dishes and a hearty breakfast buffet that fuels each day with freshness and balance.
Restaurante Café del Reloj
Traditional Colombian
Ambiance
Comfortable and inviting, the restaurant offers a welcoming atmosphere, perfect for enjoying meals with friends and family while soaking in the local culture.
Key Offerings
A satisfying buffet featuring an extensive selection of sweet and savory dishes, complemented by fresh coffee and juices. Guests can also request hot dishes made to order for an extra touch of personalization.
Reservation
No
Breakfast served daily; open for lunch and dinner. Exact hours may vary.
Nh Royal Urban Cartagena Location
Carrera 7 #34-10, Plaza De Los Coches, Cartagena,
Explore Cartagena
Explore Cartagena
Top Attractions
Activities
Dining
Entertainment
Walled City of Cartagena
10-minute walk
A UNESCO World Heritage site, rich in colonial history, vibrant streets, and stunning architecture.
Sanctuary of Saint Peter Claver
5-minute walk
A historic monastery honoring Saint Peter Claver, featuring beautiful baroque architecture and serene gardens.
Museo Historico de Cartagena de Indias
5-minute walk
This museum highlights Cartagena's history with fascinating exhibits on colonial times and local art.
Plaza Santo Domingo
5-minute walk
Known for its vibrant atmosphere, outdoor cafes, and the iconic statue of La Gorda Gertrudis, a popular photo spot.
Bike Tours
10-minute walk
Guided bike tours through the historic center offer an energetic way to explore Cartagena's sights and culture.
Spa Day at Nearby Wellness Center
5-minute drive
Relax with spa treatments and wellness options just a few minutes away, perfect for rejuvenation after exploring.
Water Sports at Playa de las Bovedas
10-minute walk
Enjoy exhilarating water sports, such as surfing or paddleboarding, along the beautiful nearby beach.
Restaurante Cande
4-minute walk
Traditional Caribbean cuisine in a vibrant setting, known for dishes like fried fish and coconut rice.
Hard Rock Cafe
2-minute walk
Casual dining with a rock-and-roll vibe, featuring American favorites like burgers and nachos in a lively atmosphere.
Masaki Sushi Wok
2-minute walk
A stylish sushi spot offering fresh rolls and Asian-inspired dishes, great for sushi lovers and health-conscious diners.
Plaza Fernandez de Madrid
10-minute walk
A lively public square that often hosts cultural events and live music, perfect for an evening stroll.
Jazz Café
10-minute walk
A cozy live music venue celebrating local talent, featuring jazz nights and intimate performances.
Tips on navigating the city
City Centre
Cartagena 8 min · 3.2 mi
Airports
Rafael Nunez International (CTG) 10 min · 3.8 mi
Ernesto Cortissoz International (BAQ) 198 min · 81.8 mi
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Check Rates
Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
No parking available.
Internet
High-speed internet access is available in public areas for free.
Breakfast
The hotel offers a full breakfast at the price of USD 23.0 per person.
Children & extra beds
There are no cots provided in a room. There are no extra beds provided in a room.
Pets
Pets are allowed on request.
Year renovated:
2011
Number of floors:
4
Number of rooms:
15
Former name
URBAN ROYAL PUERTA DEL RELOJ
Family-focused reviews and ratings
Read feedback from other families who have stayed to ensure you make the right choice.
Breakfast
9.1/10
Cleanliness
8.0/10
Comfort
7.9/10
Facilities
7.7/10
Free Wi-Fi
8.9/10
Location
9.1/10
Paid Wi-Fi
8.0/10
Staff
8.9/10
Value for money
7.3/10
Pros
Professional staff
Central location
Comfortable rooms
Cleanliness
Helpful service
Cons
Nightly noise
Room odor
Maintenance issues
Outdated towels
Inconsistent room booking
Guest reviews
based on 259 reviews
7.9/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.